According to Law No. 144/2015, of 8 September, it is hereby informed that, in the event of a dispute regarding the supply of goods, the consumer (natural person when acting for purposes that are not included in the scope of his activity commercial, industrial, artisanal or professional) may use an Alternative Dispute Resolution Entity.

The competent authority for this purpose is the following:

CIMAAL – Center for Information, Mediation, and Arbitration of Consumer Conflicts in the Algarve

Address: Ninho de Empresas, ANJE Building, Estrada da Penha, 3rd floor, room 26 – 8000-131 Faro

Tel. 289823135


More information at Portal do Consumidor (

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